Service Cloud Accelerator
Turn Service Cloud into an operational control centre, not a ticket inbox.
A fixed-scope Service Cloud launch built around how your support team actually works: clear intake and routing, defined SLAs and escalation, a configured Service Console and dashboards leadership can read.
Fixed fee £7,000 · Built Right Guarantee, 12 months
Salesforce Certified · UK-based
Service performance starts with the right structure.
Set up properly, Service Cloud gives your team clear intake and routing, defined SLAs and escalation paths, and leadership visibility of what is open, what is late and what is closing.
The Service Cloud Accelerator is a fixed-scope launch built around how your support team really works, so cases flow, response times can be measured, and your agents spend their time on customers instead of on the system.
What you have at the end
Cases that flow
A structured case lifecycle with clear intake, routing and escalation, so nothing sits unowned.
Service you can measure
Defined SLAs and an executive dashboard showing open cases, backlog by priority, SLA compliance and closure trends.
A team that adopts it
A Lightning Service Console configured for efficiency, an agent walkthrough, administrator training and in-app guidance from Supered.io, included.
Service Cloud becomes an operational control centre, not just a ticket inbox.
What we deliver
- 1
Service process discovery and design.
We begin with how your support team really works. In a focused workshop we define intake channels, case lifecycle, SLAs, routing rules, key service metrics and the access model. You receive a written Solution Design covering configuration scope, data model, security and service architecture, so there is clarity before configuration.
- 2
Core configuration.
Cases, Accounts, Contacts, optional Knowledge and up to two light custom objects, with the fields, record types, priority models, assignment and escalation rules, auto-responses and SLA hours that match how your team works.
- 3
Service set-up.
Business hours and holidays, case lifecycle and settings, one intake channel (Email-to-Case or Web-to-Case), the Lightning Service Console and queues aligned to your service structure.
- 4
Clean data migration.
Historical data is mapped, tested, imported and deduplicated, giving you a clean structure that supports reliable reporting.
- 5
Reporting leadership can use.
Up to five service reports, covering open cases, backlog by priority, SLA compliance and closure trends, plus one executive dashboard and training on customising reports.
- 6
Purposeful automation.
Up to three targeted Flows that automate routing, follow-ups, escalations or case creation, improving consistency without adding complexity.
- 7
Access, training and go-live.
Users, roles, profiles, permissions, queues, sharing rules and login policies (typically up to 20 users), plus administrator training, an agent walkthrough, quick reference materials and one to two weeks of post-go-live hypercare.
Fixed scope: everything above is included in the price.
Fixed price, with support after go-live
£7,000 fixed fee
One fixed fee for the scope in your Solution Design, with the Built Right Guarantee on everything delivered.
1–2 weeks of hypercare
Support after go-live, so you launch with confidence, not guesswork.
Built right, or we put it right.
Every Service Cloud Accelerator carries the Built Right Guarantee: for 12 months after go-live, we guarantee the functionality of everything delivered within scope. If something we built does not work as agreed, we fix it at no additional cost.
Launching is the start, not the finish.
As your service operation grows, your Salesforce has to keep pace. If you would like someone to keep it running, keep it moving and keep it selling, that is Salesforce Momentum, our ongoing function. It is optional, monthly rolling, with no initial term.
Looking to launch Sales Cloud as well? See the Sales Cloud Accelerator. Already on Salesforce and it is not working for you? That is what Salesforce Simplified is for.
Ready to launch Service Cloud properly?
One conversation to talk through how your team handles cases today and whether the Accelerator is the right fit. No obligation.
Talk about a launch